Desert Gate TourismOne session, seen from HR and from the team
At Desert Gate Tourism, Business Development Executive Sttefany Anicama expected another standard session: “I thought it was going to be a usual presentation, but to my great surprise it was the opposite.” The training combined real-life scenarios with “customized examples related to our field, tourism”, and got the whole group sharing their own cases. Asking potential clients the right questions was a weak spot for her; she “took screenshots of the questions to ask potential clients.” Her HR Director, Isa Davenport, saw the same result from the other side: delegates “have taken away some very valuable skills, particularly in the area of client communication.”











